All products and services are provided by or through such operating subsidiaries, including Connecticut General Life Insurance Company and Cigna Health and Life Insurance Company, and not by Cigna Corporation. 'Cigna' is a registered service mark, and the 'Tree of Life' logo, 'Cigna Vision' and 'CG Vision' are service marks, of Cigna Intellectual Property, Inc., licensed for use by Cigna Corporation and its operating subsidiaries. Participating providers are independent contractors solely responsible for your routine vision examinations and products. It does not describe all the terms, provisions and limitations of your plan. Any benefit information is intended as a summary of benefits only. The information provided is supplied by the individual healthcare professional, subject to regular audits, and based on our records as of the date of the search and/or printing of the directory.īenefits are underwritten or administered by Connecticut General Life Insurance Company or Cigna Health and Life Insurance Company. Source of Information and Frequency of Validation The Cigna Vision Network supports your routine vision coverage and is different from the network of your medical benefits.

Virginia state regulations require recredentialing within 3 years of the day (date) of the prior credential. VSP recredentials doctors within thirty-six (36) months of the prior credentialing date in accordance with state and federal requirements and NCQA guidelines. We regularly review doctors' credentials to ensure they continue to meet these standards. What does a doctor need to do to be in the Cigna Vision network?īefore joining the Cigna network of contracted doctors, health care professionals must meet Cigna standards through a process called credentialing. All eye care professionals participating in the Cigna Routine Vision Network undergo a review of their qualifications in accordance with Cigna's credentialing requirements, including education and training, licensure status, current professional liability insurance and malpractice history. We use a variety of resources including Geographic Access Reports and input from our market teams. Cigna runs specific reports to determine if standards are being met and whether to apply appropriate interventions when gaps are identified.Ĭigna develops our network expansion plans annually after carefully assessing and reviewing client and geographic market needs. Cigna utilizes reports to analyze and determine the percentage of members that will have access to a provider within a specified distance. Cigna's access standard is two providers in a 10-mile radius urban/suburban and one provider in a 15-mile radius for rural.

For Connecticut residents - within 15 calendar daysĬigna continually assesses the provider network to ensure adequate access for members.

Routine (non-urgent) Appointments - within 30 calendar days.

If you are not provided care within the following timeframes, please call the number on the back of your Cigna ID card and assistance will be provided to ensure you receive timely access to care.

We follow these standards for access as established by the State of California. For interpreter services at the time of your appointment, tell the eye care professional's office that you need an interpreter when scheduling your appointment.Ĭigna is committed to providing you access to care on a timely basis. If there's a conflict between this information and your organization's contract with Cigna Vision, the terms of the contract prevail.Īll Cigna Vision Network eye care professionals must provide access to emergency services 24 hours a day, seven days a week and cannot discriminate against the hearing impaired, developmentally challenged and/or physically challenged.Ĭigna Vision contracted eye care professionals allow full and equal access to covered services, including insureds with disabilities as required under the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.Īs a Cigna Vision customer you can access language interpreter services at no cost. Cigna Vision Network eye care professionals will contact Cigna Vision to check your eligibility.

Searching for an eye care professional doesn't guarantee your eligibility or coverage.

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